The Utility Administration Office is responsible for the billing and collection of water, sewer, and sanitation receivables in a timely and accurate manner. The Utility Administration Office also provides services to citizens of Marlin for billing questions and concerns, connects, disconnects, transfers, meter readings, etc.
To provide superior customer service at all times.
Our mission is to
- Provide professional customer service at all times
- Provide accurate and timely services vital to the health and safety of Marlin citizens and our customers.
- Provide excellent response to the needs of our customers.
- Value and respect our employees.
- Continuously plan for the future.
- Review current procedures and seek areas to improve
- Have accurate water bills
- Better customer service
- Better office communications
- Better organization